ABOUT INDEPENDENT LIVING ADVOCACY LTD

We operate in accordance with independent living principles which state :

• That all human life is of value
• That anyone, whatever their impairment, is capable of exerting choices
• That people who are disabled by society's reaction to physical, intellectual or sensory impairment and to emotional distress have the right to assert control over their lives
• That disabled people have the right to fully participate in society

We operate in accordance with the principles of equality and have a printed equalities statement which is available upon request.

We aim to provide a holistic service. This is a service which takes into account all your circumstances.

We hope you will not need to complain about our service but if you do, we have a written complaints policy which explains in easy to understand terms how to make your complaint and how it will be dealt with.

We accept enquiries or referrals from:

• Individual disabled people regardless of impairment
• Statutory Organisations
• Voluntary Organisations
• Health Professionals
• Relatives
• Friends provided the disabled person is aware of and agrees with the referral

In certain circumstances we accept referrals when the disabled person is not aware of it (for example, if they are unable to make informed decisions). Such referrals will be accepted in the best interest of the disabled person and entirely at our discretion.

All assistance, advice and information we give is given in good faith. No liability is accepted or implied and responsibility for accepting assistance or acting upon advice and information given rests with the individual client.